Does your organization need an internal customer service check-up? It's a fact that customer service success starts from the inside. The communication climate within an organization sets the tone for how employees and supervisors interact with each other, impacting morale and ultimately end use consumers.

Organizations must exhibit exceptional internal customer service to truly provide exceptional service to their external customers. Attend MTI’s Internal Customer Service Essentials seminar and Learn how developing a customer service orientation within your organization can give you a competitive edge in today’s service-oriented market and find out what you can do to cultivate a culture of exceptional internal service within your organization.

Please Note: Seating is limited and pre-registration is required. Register online or call 251-478-6848. This class is approved for continuing education credit for professionals in a wide variety of occupations, inlcuding 3 hours of HRCI recertification credit.

About the Trainer:

Mary Gormandy White, M.A., SPHR has extensive experience in corporate communication, employee relations, marketing, and public relations. As Mobile Technical Institute's Training Coordinator, she has extensive experience providing training and consulting services to clients throughout the United States and is a frequent speaker at conference and association meetings. She is the author of 101 Successful Public Relations Campaign Tips and 101 Human Resource Management Tips in the LifeTips book series .

Additional Information:

See www.mobiletechwebsite.com for a complete schedule of upcoming seminars. If you're not in the Mobile, AL area and you'd like informaiton on bringing this session to your company or organization, call  251-478-6848 or email info (at) mtimail.com.